Refund policy

Online Purchases:
Products purchased online from Olorky can be exchanged or returned within 7 days of delivery.

Process for Returns and Exchanges

Contact Us:
To initiate a return or exchange, please contact us via WhatsApp or email.

Kindly provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product

Once reviewed and verified, our team will guide you through the next steps.

Shipping Responsibility

  • If you wish to return or exchange a product, the shipping charges will be the customer’s responsibility.

Conditions for Returns and Exchanges

  • Eligible Returns:
    Items must be unused, in their original packaging, and with tags intact.
  • Non-Returnable Products:
    • Products that are used, damaged, altered, or personalized/engraved
    • Items purchased during sales or promotional offers

      Delivery Charges and Govt Taxes are NON-REFUNDABLE.
      Returns are entertained if received within 7 days of the delivery date.

Refund Options
Refunds (where applicable) will be issued via bank transfer within 7–10 business days after the return is approved.

General Guidelines
Please ensure that products are securely packed to avoid damage during return transit. Olorky is not responsible for damage due to poor packaging during returns.